DELIVERY INFORMATION

Shipping Policy

This Shipping Policy explains order processing, delivery estimates, tracking, address changes, customs, and what to do if a shipment is delayed, missing, or damaged.

Order Processing

Orders are prepared after payment authorization. Processing time may vary by item availability, order volume, weekends, holidays, verification requirements, or other operational conditions.

Shipping Destinations

Available destinations are shown at checkout. Shipping availability may vary by country or region and by the products in your order.

Shipping Charges

Any applicable shipping charges are displayed during checkout before payment. Promotional free-shipping offers may be subject to minimum order values, locations, product exclusions, or other stated conditions.

Delivery Estimates

Delivery estimates are provided for convenience and are not guarantees. Actual transit time can be affected by carrier performance, customs, local conditions, weather, holidays, remote-area delivery, or other events outside our reasonable control.

Tracking

When tracking is available, details may be emailed after dispatch. Carrier scans can take time to update, especially during handoffs, customs processing, weekends, or peak periods.

Shipping Address

Please check your shipping address carefully before placing an order. If you notice an error, contact us immediately. Address changes cannot be guaranteed after fulfillment begins.

Customs, Duties & Taxes

International shipments may be subject to customs procedures, import duties, taxes, or fees imposed by the destination country. Unless checkout specifically states otherwise, these charges may be the recipient's responsibility.

Delayed or Stalled Tracking

If tracking has not updated for an extended period, contact us with your order number. We can review available shipment information and assist with next steps.

Delivered but Not Received

If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, building staff, and any carrier delivery notes before contacting us.

Damaged Packages

If a parcel or product arrives damaged, retain the packaging and contact us promptly with clear photos of the item, outer packaging, and shipping label.